Returns and Refund Policy
If the item you received is faulty, damaged or incorrect please contact our Support team within 7 days of receipt of your purchase. Please call 0208 500 1000 / 07887924417
To return your item, you should mail your product to:
Maxking Returns, 132 Hainault Road , Chigwell ,Essex ,IG7 5DL
We will consider the return of most products within 30 days of receipt of the products. If more than 30 days have passed by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If the return is due to cancellation or change of mind you will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Faulty, Damaged or Incorrect
If the item you received is faulty, damaged or incorrect please contact our Support team within 7 days, quoting your order number, your name and address, details of the product and the reason for return, preferably pictures of the damage sent to Kirk@maxking.co.uk and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Any items returned to us should include all parts, accessories, instructions and packaging that was originally with the product
Unwanted
If you have changed your mind about your purchase or it is no longer wanted, we can only accept the return if the item or items to us in perfect, unopened, re-saleable condition (including all parts, accessories, instructions and packaging etc) please contact us within 7 days of receipt
If your return falls into this category we will not refund the original postage costs.
Please note that you are responsible for the cost of returning the product. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Please contact our Services team on 02085001000/07887924417, or by contact us on the website to obtain a Returns Reference Number.
We will consider the return of most products within 30 days of receipt of the products. If more than 30 days have passed by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened and in the original packaging.
Returns are usually processed within 7 working days of receipt.
A refund will be made in the same form of payment that was used to make the initial purchase.
To complete your return, we require a receipt or proof of purchase.
Please note that this returns policy does not affect your statutory rights
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet check your bank account or credit card again, it may take some time before your refund is officially posted.
Next contact your bank or credit card company. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only exchange items if they are defective or damaged. If you need to exchange your item please contact us and return your item to: 132 Hainault Road , Chigwell ,Essex ,IG7 5DL. Once we receive your return we will dispatch the replacement item.
Shipping
To return your item, you should mail your product to:
Maxking
132 Hainault Road
Chigwell
Essex
IG7 5DL
Tel 0208 500 1000 / 07887924417 ask for Kirk
